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Legal Notice


These conditions are agreed on the one hand between José Lopes Pimenta - Malas Pimenta (, Av. Central 155, 4710-228 Braga, Portugal, NIF 132255588, hereinafter referred to as "Malas Pimenta (," and, on the other hand, persons wishing to make a purchase through the Internet site hereinafter referred to as "the user". Orders will be dispatched on Mainland, Madeira and the Azores.

These conditions apply only to natural persons who are not traders. The parties agree that their relations will be governed exclusively by this agreement, excluding any conditions previously available on the Website. In case of omission of any condition, it will be considered regulated by the customs and practices in force in the area of ​​distance selling in accordance with the Code of Ethics and Practical Code of AMD - Portuguese Association of Direct Marketing.

Article 1 - Registration and Order Process

To make your purchases through this website, you must register in advance.

In order to facilitate your order, the products presented are grouped by several areas. These areas are identified in the site header. By choosing one of these areas you will have access to the various categories belonging to the selected area as well as to the featured products.

In each of these categories there may still be subcategories added. When selecting a category or subcategory you will have access to the list of products.

The products displayed on the site that you want to order should be inserted into the shopping cart using the "Add to Cart" option. You can also obtain more detailed information about the products viewed, clicking on the product, to access detailed images of them, their designations and references, technical characteristics, etc.

Confirmation of the availability of the ordered products and acceptance of your order will be made by telephone or, if this is not possible, by sending a new e-mail.

Only with this acceptance by José Lopes Pimenta - Malas Pimenta ( will the agreement that obliges José Lopes Pimenta - Malas Pimenta ( and the customer, and which these conditions of sale .

José Lopes Pimenta - Malas Pimenta ( may withdraw, at any time, any offer or change the indicated price until the existence of the agreement with the client.

Article 2 - Delivery and Shipping

The delivery of the orders will be made to the address indicated by the user when placing the order.

The delivery of the orders can be made:

- At home: the cost is 6 € and the order will be delivered from Monday to Friday, from 9 am to 7 pm (Lisbon area, Greater Lisbon, Algarve, Porto and Greater Porto) and from Monday to Friday from 9 hours at 6 pm in the rest of the country. In the event of absence, a second transit notice (Lisbon area, Greater Lisbon, Algarve, Porto and Grande Porto) will be left to carry out the survey at the post office in the user's residence zone (rest of the country).

- Any other address.

- The post office. In this case, about 10 days after making your request, you will receive a notice from CTT. You then have 5 business days to pick up your order at the usual time. After this deadline the order will be returned to José Lopes Pimenta - Malas Pimenta (

José Lopes Pimenta - Malas Pimenta ( undertakes to deliver the ordered articles as soon as possible. . The risk of loss or damage to products is transferred to the customer after delivery.

- For other Countries

- The cost of shipping is provided in advance to the customer for final approval. The amount of shipping varies depending on the weight of the order. Customs clearance and customs are the responsibility of the customer.

To follow up on an order in progress, the user can call the Customer Service of the Pimenta Bags, Tel. 253271424 from Monday to Friday from 9am to 7pm

Article 3 - Means of payment

The means of payment available are:

(a) Collection (counter-rebate)

(b) ATM (entity and reference)

Article 4 - Guarantees

José Lopes Pimenta - Malas Pimenta ( guarantees the conformity of products traded under the law. Technical assistance is provided by José Lopes Pimenta - Malas Pimenta (

José Lopes Pimenta - Pimenta Bags ( gives you a 2 year warranty from the date of purchase on all products we sell. Our warranties cover only manufacturing defects, damages due to misuse, such as shocks and drops, or damage resulting from the limitations of the water resistance described by the manufacturer. After a return, if it is confirmed that the product you purchased had a manufacturing defect, the costs of shipping and shipping the items are the responsibility of José Lopes Pimenta - Malas Pimenta ( In this case you will be given the possibility to choose between repair or replacement. This warranty only applies to Pimenta Bags. The repair or service performed by someone other than a Pepper Bag Technician ( will void this warranty. José Lopes Pimenta - Malas Pimenta ( DECLINES TOTAL RESPONSIBILITIES IN THE DAMAGE OF PRODUCTS AFTER THE END OF THE WARRANTY. For more information on Warranties please contact our Customer Service on the number 253271424.

To send your product to the technical service, please indicate:

· Name

· Invoice Original

· Original Warranty

· Detailed description of the problem.

You should pack the product if possible in the original box, if it is not possible to ensure its proper packing and send to José Lopes Pimenta - Pimenta Bags through the CTT-Express or registered package. The costs of shipping are the responsibility of the Customer unless it is confirmed that the product was defective and is within the warranty period. In this case the customer will be refunded by bank transfer.

Article 5 - Purchase Resolution

The customer has the right to free the contract by canceling the purchase and returning the goods purchased within 14 days, for any reason and without having to give any justification. In order to resolve freely the purchase agreement signed with José Lopes Pimenta - Malas Pimenta (, you must return the purchased products. To do so, you must fill out the return form by simply mentioning "Subject: Return" and "Message: Order number" or contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it. or through our Contact Center. No 253271424. In any case, you will always receive a notice of receipt of the request for resolution on a durable medium (for example by e-mail). The return of the products, as well as the delivery of their substitutes or the issuance of a credit note, will be made on a date to be agreed upon. Only the returned product value will be refunded. This right is covered by Directive 2011/83 / EU of the European Parliament and of the Council of 25.10.2011, regulated by Decree-Law no. 24/2014 of 14 February). You may return a defective product within the time limit indicated for the address mentioned in paragraph 1

This right of return only applies to products in good condition, with no signs of use and complete (packaging, accessories, etc ...) (see Art. 6 of DL no. 143/2001, of 26 April, as amended by DL 82/2008 of 20 May).

Article 6 - Other Rights and Responsibilities GDPR

- Username

Each registered customer will choose a Username (e-mail) that is unique, personal and non-transferable. The password is chosen by the client at the time of registration and should be kept secret. All records will be deleted after one year.

- Right to "be forgotten"

When the customer does not want his information to be processed anymore and there are no legitimate reasons to retain it, the information will be deleted. To delete your account simply access the account management, log in and select the option: "Delete account". You may at any time require the data concerning you.

- Security in Transactions

The means of payment made available for collection guarantees a payment against delivery and, at the same time, a maximum level of security, whether made in cash or by check. For the data collected on the site, we use the SSL (Secure Socket Layer) security protocol that guarantees a high level of security. It creates an encrypted channel between a web server and a browser to ensure that all transmitted data is confidential and secure.

- Property of Distinctive Signs and Contents

All data and contents of the site, including trade marks, are the exclusive property of José Lopes Pimenta - Malas Pimenta ( or third parties and as such are protected by law.

- Content Errors

José Lopes Pimenta - Malas Pimenta ( não assume qualquer responsabilidade por quaisquer erros no conteúdo do site e da informação disponibilizada. José Lopes Pimenta - Malas Pimenta ( faz todos os esforços razoáveis para assegurar a exactidão e conformidade do site, reservando-se o direito de alterar livremente os conteúdos do site, a todo o tempo e sem aviso prévio.

- Links

Qualquer pessoa ou entidade que disponha de um site na Internet e que deseje colocar, para seu uso, um link que envie directamente a este site terá que pedir autorização prévia a José Lopes Pimenta - Malas Pimenta ( É expressamente proibida a utilização de qualquer link reenviando a este site e utilizando a técnica de framing ou de in-Line linking. José Lopes Pimenta - Malas Pimenta ( poderá exigir a todo o tempo a eliminação de qualquer vínculo, ainda que autorizado.

- Utilização da Internet

José Lopes Pimenta - Malas Pimenta ( não será responsável pelos prejuízos e inconvenientes decorrentes da utilização da Internet, incluindo, por exemplo, em consequência da ruptura ou deficiência do serviço e acesso, da intrusão exterior ou da presença de vírus informáticos, ou de qualquer caso de força maior.

- Redes Sociais

O nosso site utiliza aplicações informáticas provenientes de terceiros, que permitem ao internauta partilhar conteúdos do nosso site com outras pessoas ou dar conhecimento de algum conteúdo do nosso site a essas pessoas. Este é o objetivo dos botões "Partilhar", "Gosto", existentes nas redes sociais como o Facebook, o Instagram, o Google+, o Twitter, etc.

Quando o cliente consultar uma página do site onde esteja um desses botões, o seu navegador estabelece uma ligação direta com os servidores da rede social. Se estiver ligado à rede social quando navega, os botões permitem ligar as páginas consultadas à sua conta de utilizador.

Se a interação for feita pelo meio de plug-ins, por exemplo, ao clicar no botão “Gosto" ou deixando um comentário, as informações correspondentes serão transmitidas à rede social e publicadas na sua conta. Se um cliente não desejar que a rede social ligue as informações recolhidas pelo intermediário das Malas Pimenta à sua conta de utilizador, ele deve desligar-se da rede social antes de visitar o site das Malas Pimenta.

Convidamo-lo a consultar as políticas de proteção de dados dessas redes sociais para que tome conhecimento das finalidades de utilização, nomeadamente publicitárias, informações de navegação que eles podem recolher graças a estes botões.

- Cookies

Cookies são ficheiros que são gravados no seu computador que têm como único objectivo simplificar a sua navegação em (estes cookies não podem conter vírus nem ser executados, pois não são ficheiros activos).
Melhorar a sua experiência de navegação e beneficiar dos nossos conselhos personalizados.
Estar informado sobre as nossas ofertas promocionais em diversos produtos.
Guardar os produtos no seu cesto de compras para poder continuar a encomenda em qualquer outro momento.
Estes cookies apenas podem ser lidos pela e por si, e poderá apagá-los se desejar.
Se não desejar receber cookies, pode configurar o seu computador para o avisar sempre que receber um cookie ou desactivar todos os cookies através do seu programa de consulta (Internet Explorer ou Netscape Navigator). (Consulte o menu de Ajuda do seu programa de consulta para saber qual a forma correcta de alterar ou actualizar os cookies). Se desactivar os cookies, poderá não conseguir aceder a algumas das funções acima indicadas.
Através das suas definições, a maioria dos browsers permite ter algum controlo sobre a maioria dos cookies. Para obter mais informações sobre cookies, incluindo para saber que cookies foram instalados e como podem ser geridos e eliminados, visite Se não quiser que as suas visitas a sítios Web sejam detectadas pelo Google Analytics, vá a

Artigo 7– Duração

As presentes condições aplicam-se durante todo o prazo da disponibilidade on-line dos serviços oferecidos por José Lopes Pimenta - Malas Pimenta (

Artigo 8 – Prova

Os registos informatizados, conservados nos sistemas informáticos de José Lopes Pimenta - Malas Pimenta ( em condições razoáveis de segurança consideram-se como uma prova das comunicações, das encomendas e dos pagamentos produzidos entre as partes.

Artigo 9– Conservação e arquivo das transacções

O arquivo das encomendas e as facturas serão efectuados sobre um suporte fiável e duradouro para corresponder a uma cópia fiel e duradoura.

Artigo 10 - Legislação e Foro

Quaisquer acordos e documentos a que sejam aplicáveis as presentes condições de venda são regulados pela lei Portuguesa. Os litígios emergentes de quaisquer acordos ou documentos a que sejam aplicáveis as presentes condições de venda serão submetidos aos tribunais competentes de Portugal no foro de Braga.

Em caso de litígio o consumidor pode recorrer à seguinte entidade de resolução alternativa de litígios de consumo (RAL):
CIAB - Centro de Informação, Mediação e Arbitragem de Consumo (TRIBUNAL ARBITRAL DE CONSUMO)
Rua D Afonso Henriques, nº 1 (Ed. da Junta de Freguesia da Sé)
4700 - 030 BRAGA
Telef. 253 617 604 // fax 253 617 605  e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.