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Terms of Service

Terms of service

Legal Notice


These conditions are agreed on the one hand between José Lopes Pimenta - Malas Pimenta (, Av. Central 155, 4710-228 Braga, Portugal, NIF 132255588, hereinafter referred to as "Malas Pimenta (," and, on the other hand, persons wishing to make a purchase through the Internet site hereinafter referred to as "the user". Orders will be dispatched on Mainland, Madeira and the Azores.

These conditions apply only to natural persons who are not traders. The parties agree that their relations will be governed exclusively by this agreement, excluding any conditions previously available on the Website. In case of omission of any condition, it will be considered regulated by the customs and practices in force in the area of ​​distance selling in accordance with the Code of Ethics and Practical Code of AMD - Portuguese Association of Direct Marketing.

Article 1 - Registration and Order Process

To make your purchases through this website, you must register in advance.

In order to facilitate your order, the products presented are grouped by several areas. These areas are identified in the site header. By choosing one of these areas you will have access to the various categories belonging to the selected area as well as to the featured products.

In each of these categories there may still be subcategories added. When selecting a category or subcategory you will have access to the list of products.

The products displayed on the site that you want to order should be inserted into the shopping cart using the "Add to Cart" option. You can also obtain more detailed information about the products viewed, clicking on the product, to access detailed images of them, their designations and references, technical characteristics, etc.

Confirmation of the availability of the ordered products and acceptance of your order will be made by telephone or, if this is not possible, by sending a new e-mail.

Only with this acceptance by José Lopes Pimenta - Malas Pimenta ( will the agreement that obliges José Lopes Pimenta - Malas Pimenta ( and the customer, and which these conditions of sale .

José Lopes Pimenta - Malas Pimenta ( may withdraw, at any time, any offer or change the indicated price until the existence of the agreement with the client.

Article 2 - Delivery and Shipping

The delivery of the orders will be made to the address indicated by the user when placing the order.

The delivery of the orders can be made:

- At home: the cost is 6 € and the order will be delivered from Monday to Friday, from 9 am to 7 pm (Lisbon area, Greater Lisbon, Algarve, Porto and Greater Porto) and from Monday to Friday from 9 hours at 6 pm in the rest of the country. In the event of absence, a second transit notice (Lisbon area, Greater Lisbon, Algarve, Porto and Grande Porto) will be left to carry out the survey at the post office in the user's residence zone (rest of the country).

- Any other address.

- The post office. In this case, about 10 days after making your request, you will receive a notice from CTT. You then have 5 business days to pick up your order at the usual time. After this deadline the order will be returned to José Lopes Pimenta - Malas Pimenta (

José Lopes Pimenta - Malas Pimenta ( undertakes to deliver the ordered articles as soon as possible. . The risk of loss or damage to products is transferred to the customer after delivery.

- For other Countries

- The cost of shipping is provided in advance to the customer for final approval. The amount of shipping varies depending on the weight of the order. Customs clearance and customs are the responsibility of the customer.

To follow up on an order in progress, the user can call the Customer Service of the Pimenta Bags, Tel. 253271424 from Monday to Friday from 9am to 7pm

Article 3 - Means of payment

The means of payment available are:

(a) Collection (counter-rebate)

(b) ATM (entity and reference)

Article 4 - Guarantees

José Lopes Pimenta - Malas Pimenta ( guarantees the conformity of products traded under the law. Technical assistance is provided by José Lopes Pimenta - Malas Pimenta (

José Lopes Pimenta - Pimenta Bags ( gives you a 2 year warranty from the date of purchase on all products we sell. Our warranties cover only manufacturing defects, damages due to misuse, such as shocks and drops, or damage resulting from the limitations of the water resistance described by the manufacturer. After a return, if it is confirmed that the product you purchased had a manufacturing defect, the costs of shipping and shipping the items are the responsibility of José Lopes Pimenta - Malas Pimenta ( In this case you will be given the possibility to choose between repair or replacement. This warranty only applies to Pimenta Bags. The repair or service performed by someone other than a Pepper Bag Technician ( will void this warranty. José Lopes Pimenta - Malas Pimenta ( DECLINES TOTAL RESPONSIBILITIES IN THE DAMAGE OF PRODUCTS AFTER THE END OF THE WARRANTY. For more information on Warranties please contact our Customer Service on the number 253271424.

To send your product to the technical service, please indicate:

· Name

· Invoice Original

· Original Warranty

· Detailed description of the problem.

You should pack the product if possible in the original box, if it is not possible to ensure its proper packing and send to José Lopes Pimenta - Pimenta Bags through the CTT-Express or registered package. The costs of shipping are the responsibility of the Customer unless it is confirmed that the product was defective and is within the warranty period. In this case the customer will be refunded by bank transfer.

Article 5 - Purchase Resolution

The customer has the right to free the contract by canceling the purchase and returning the goods purchased within 14 days, for any reason and without having to give any justification. In order to resolve freely the purchase agreement signed with José Lopes Pimenta - Malas Pimenta (, you must return the purchased products. To do so, you must fill out the return form by simply mentioning "Subject: Return" and "Message: Order number" or contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it. or through our Contact Center. No 253271424. In any case, you will always receive a notice of receipt of the request for resolution on a durable medium (for example by e-mail). The return of the products, as well as the delivery of their substitutes or the issuance of a credit note, will be made on a date to be agreed upon. Only the returned product value will be refunded. This right is covered by Directive 2011/83 / EU of the European Parliament and of the Council of 25.10.2011, regulated by Decree-Law no. 24/2014 of 14 February). You may return a defective product within the time limit indicated for the address mentioned in paragraph 1

This right of return only applies to products in good condition, with no signs of use and complete (packaging, accessories, etc ...) (see Art. 6 of DL no. 143/2001, of 26 April, as amended by DL 82/2008 of 20 May).

Article 6 - Other Rights and Responsibilities GDPR

- Username

Each registered customer will choose a Username (e-mail) that is unique, personal and non-transferable. The password is chosen by the client at the time of registration and should be kept secret. All records will be deleted after one year.

- Right to "be forgotten"

When the customer does not want his information to be processed anymore and there are no legitimate reasons to retain it, the information will be deleted. To delete your account simply access the account management, log in and select the option: "Delete account". You may at any time require the data concerning you.

- Security in Transactions

The means of payment made available for collection guarantees a payment against delivery and, at the same time, a maximum level of security, whether made in cash or by check. For the data collected on the site, we use the SSL (Secure Socket Layer) security protocol that guarantees a high level of security. It creates an encrypted channel between a web server and a browser to ensure that all transmitted data is confidential and secure.

- Property of Distinctive Signs and Contents

All data and contents of the site, including trade marks, are the exclusive property of José Lopes Pimenta - Malas Pimenta ( or third parties and as such are protected by law.

- Content Errors

José Lopes Pimenta - Malas Pimenta ( assumes no responsibility for any errors in the content of the site and the information made available. José Lopes Pimenta - Malas Pimenta ( makes every reasonable effort to ensure the accuracy and compliance of the site, reserving the right to freely change the contents of the site, at any time and without notice.

- Links

Any person or entity that has a website on the Internet and wishes to place, for your use, a link that sends directly to this site will have to request prior authorization from José Lopes Pimenta - Malas Pimenta ( It is expressly prohibited to use any link resending to this site and using the technique of framing or in-Line linking. José Lopes Pimenta - Malas Pimenta ( may at any time require the elimination of any bond, even if authorized.

- Using the Internet

José Lopes Pimenta - Malas Pimenta ( shall not be liable for the damages and inconveniences arising from the use of the Internet, including, for example, as a consequence of the rupture or deficiency of the service and access, external intrusion or the presence of viruses computing, or in any event of force majeure.

- Social networks

Our website uses third-party computer applications that allow the user to share content on our site with other people or to give information about some content of our site to these people. This is the goal of the "Share", "Like" buttons on social networks like Facebook, Instagram, Google+, Twitter, etc.

When the client queries a page of the site where one of these buttons is, your browser establishes a direct connection with the servers of the social network. If you are connected to the social network when browsing, the buttons allow you to link the pages consulted to your user account.

If the interaction is done by means of plug-ins, for example, by clicking the "Like" button or leaving a comment, the corresponding information will be transmitted to the social network and published in your account.If a client does not want the social network attach the information collected by the Malas Pimenta intermediary to his user account, he must disconnect from the social network before visiting the Malas Pimenta website.

We invite you to consult the data protection policies of these social networks to make them aware of the purposes of use, namely advertising, navigation information that they can collect thanks to these buttons.

- Cookies

Cookies are files that are written to your computer, which are intended to simplify your browsing on (these cookies can not contain viruses or be executed since they are not active files).
Improve your browsing experience and benefit from our personalized advice.
Be informed about our promotional offers on various products.
Save the products in your shopping cart in order to continue the order at any other time.
These cookies can only be read by and by you, and you can delete them if you wish.
If you do not wish to receive cookies, you can configure your computer to notify you whenever you receive a cookie or disable all cookies through your referral program (Internet Explorer or Netscape Navigator). (Check the help menu of your query program to find out the correct way to change or update cookies.) If you disable cookies, you may not be able to access some of the above functions.
Through their settings, most browsers allow you to have some control over most cookies. For more information about cookies, including to know which cookies have been installed and how they can be managed and deleted, visit If you do not want your site visits to be detected by Google Analytics, go to

Article 7 - Duration

These conditions apply throughout the term of the online availability of the services offered by José Lopes Pimenta - Malas Pimenta (

Article 8 - Proof

The computerized records kept in the computer systems of José Lopes Pimenta - Malas Pimenta ( under reasonable conditions of security are considered as proof of communications, orders and payments produced between the parties.

Article 9- Conservation and archiving of transactions

Orders and invoices will be archived on a reliable and durable medium to correspond to a faithful and lasting copy.

Article 10 - Legislation and Forum

Any agreements and documents to which these conditions of sale are applicable shall be governed by Portuguese law. Disputes arising out of any agreements or documents to which these conditions of sale apply shall be submitted to the competent courts of Portugal in the Braga forum.

In the event of a dispute, the consumer may use the following alternative dispute resolution (ADR) entity:
CIAB - Consumer Information, Mediation and Arbitration Center (ARBITRAL CONSUMER COURT)
Rua D Afonso Henriques, nº 1 (Ed of the Board of Parish of Sé)
4700 - 030 BRAGA
Telef. 253 617 604 // fax 253 617 605 e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.